These placeholder terms describe how Cognova’s services are provided. Replace with a reviewed, localized agreement before launch.
Booking and payment
- Sessions are booked on a rolling weekly basis unless noted as a block.
- Payment is due within seven days of invoice. Thai Baht pricing is gross of VAT where applicable.
- Missed sessions without 24-hour notice are billed in full; late-cancel fees support our practitioners.
Rescheduling and pauses
- One free reschedule per block is included with at least 24 hours’ notice.
- Holiday pauses of up to four weeks hold your slot at no charge.
Our commitments
- Background-checked practitioners with current safeguarding training.
- A clear referral path when a child would be better served by a clinical professional.
- Transparent, written outcome reporting for school partners.
Limitations
Our services are educational, not clinical. We do not diagnose or treat mental-health conditions and we refer out when that is what a family needs.
— Placeholder draft, last updated during seed. Replace with final legal copy reviewed by counsel.
